For Christmas, I received 4 brand new bras! I've always been a Victoria's Secret girl, up until after having Caroline. Since then, my old bras just didn't fit like they used to so I was on the lookout for a new brand. Many of my friends had recommended Bali bras, so I tried them (that's what I got for Christmas). I was happy, up until after they'd been washed a few times, and then the cups got a bit wrinkly, and would show through my shirt, despite the fact that they weren't supposed to. So, I wrote to the company and shared my issue with them. After several emails back and forth, I finally received a resolution: they would send me a replacement. I had a package in the mailbox late last week & when I opened it, out came 4 brand new Bali bras, just exactly like what I have now, minus the wrinkles on the cups! WOW! I never in my life expected all 4 bras to be replaced, but sure enough, that's what happened.
Moral of the story: Bali bras are AWESOME and have AWESOME customer service! If you have a complaint, ALWAYS contact the company to let them know. Many of them figure on the fact that if you take the time to voice your opinion, there are at least 10 others out there who have the same problem, but don't take the time to let it be known. And who knows, you might just reap the rewards like I did.